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Communicating Effectively For Dummies, by Marty Brounstein
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Communicating Effectively For Dummies shows you how to get your point across at work and interact most productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.
Whether you’re the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:
- Learn how to become an active listener
- Accentuate the positive in negative situations
- Find win-win solutions for conflicts
- Stay on track when writing e-mails and letters
- Handle presentations, interviews, and other challenges
- Speak forcefully and assertively without alienating others
Management consultant Marty Brounstein — author of Handling the Difficult Employee and Coaching and Mentoring For Dummies — gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles:
- Becoming aware of your own assumptions
- Dealing with passive-aggressive communicators
- What to say to help someone open up to you
- Communicating through eye contact and body language
- Maintaining a positive attitude
- Dealing with sensitive issues
- Effective conflict resolution models
- When to use e-mail, the phone, or a face-to-face meeting
- Dealing with angry customers
- Coaching your staff to communicate better
- Sales Rank: #643108 in Books
- Model: 943752
- Published on: 2001-04-15
- Original language: English
- Number of items: 1
- Dimensions: 9.30" h x .80" w x 7.40" l, 1.27 pounds
- Binding: Paperback
- 388 pages
From the Back Cover
"I highly recommend this book to everyone who wants to improve personal communication." Robert Faulhaber, Sr.VP.,Fujitsu PC
A Reference for the Rest of Us!
Get results through assertive speaking and active listening
The fun and easy way to get your point across and resolve conflicts
Effective communication can make all the difference when it comes to getting ahead at work. But how do you communicate forcefully without alienating your boss or colleagues? Covering both verbal and nonverbal communication as well as e-mail, presentations, and other challenges, this friendly guide is your ticket to better communication —and a thriving career.
"Helps home the skills of even the most experienced communicator...Business life would be so much better if only everyone would read this book" — Ed Niehaus, President and CEO, Niehaus Ryan Wong., Inc.
"What a dynamic resource and excellent coaching tool....The real-life examples are easy to relate to, as they often hit very close to home."— Deb Eppert, Senior Director of Human Resources, Innunity, Inc.
Discover how to:
Tune into the power of active listening
Speak assertively and accentuate the possitive
Resolve conflicts with win-win solutions
Stay on the right track when writing e-mails
Handle presentations, interviews, and other challenges
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About the Author
Marty Brounstein is the Principal of The Practical Solutions Group, a training and consulting firm based in the San Francisco Bay area that specializes in management and organizational effectiveness. Marty's consulting work includes one-on-one coaching with managers and executives, assistance to groups working to become productive teams, and guidance and direction for organizations establishing practices for high performance and employee retention. His training programs target management as well as employee-development issues including leadership, team development, customer service, and effective communication.
As a consultant, speaker, and trainer since 1991, Marty has served a wide variety of organizations from high tech to government, for profit to not-for-profit. He has a bachelor's degree in education and history and a master's degree in industrial relations. Prior to beginning his consulting career, he spent a couple of years as a human resources executive.
This is Marty's fourth book and second for Hungry Minds, Inc. He is the coauthor of Effective Recruiting Strategies: A Marketing Approach and author ofHandling the Difficult Employee: Solving Performance Problems. In 2000, he wrote Coaching and Mentoring For Dummies.
Most helpful customer reviews
0 of 0 people found the following review helpful.
If you have trouble communicating this is definitely a great book to read
By Tom Sjoberg
If you want to communicate correctly and effectively, then this book is definitely the one for you gets a lot of interesting tips on how to communicate to the rest of us
0 of 0 people found the following review helpful.
Effective and helpful. Exceeds expectations!
By Sean Henry
The book is straight forward and right to the point. Easy and understandable. Thanks.
5 of 5 people found the following review helpful.
Useful text
By Mark Youngkin
I have used this as a textbook for the advanced communications class I teach, and have come to appreciate it - especially the information on conflict resolution. Not everyting was applicable for my purposes but I recommend this book without hesitation.
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